Privacy / Returns / Claims

Returns:

We offer a 90 Day money-back guarantee on all of our Healthmasters Labeled products.

However,  shipping charges will not be refunded under any circumstances.

Please contact us before returning any products. 

DO NOT SHIP ANY PRODUCTS BACK WITHOUT GETTING RETURN APPROVAL FROM US VIA PHONE 1-800-726-1834

ANY PRODUCTS SHIPPED BACK WITHOUT APPROVAL WILL BE REFUSED.

 

  • 10% Restocking fee on all return items and/or initial shipping fee is non refundable. If order had free shipping a 10% shipping charge fee will also apply on top of restock fee,
  • No refunds or credits will be given for shipping charges on orders that have an improper/undeliverable/unclaimed address through no fault of our own.
  • Refunds are processed within 30 days of receiving them.
  • All Reshipment fees will be paid by the customer even if the order qualified for free shipping
  • Refused orders will  be charged a 25% restocking fee.
  • All international orders that are refused will be charged a 50% restocking fee.
  • Buyer is responsible for all the return shipping costs.
  • Any damages/mistakes must be reported to one of our Healthmasters staff within 7 business days in order to receive replacements. ( No exceptions)
  • Refunds will only be given to the original credit card that was used. Or a store credit will be given.
  • Return all products that are requested for a refund. Pack the product well, so that it will not be damaged during the shipping process. Please include your name, address, phone number/e-mail and the order number
  • WE NO LONGER ACCEPT PERSONAL CHECKS; ONLY CERTIFIED MONEY ORDERS

This helps us to continually provide great prices in the future.

 

Security and Privacy:
Our web site offers state-of-the art security. All orders are protected by a digital certificate and secure socket layer (SSL). When you enter your credit card number into the our order form, it is transmitted across the Internet in an encrypted (scrambled) form, and then it is decoded when it gets to us.

If you prefer, we would be glad to accept your order over the telephone. You may call us at:

(800) 592-4325
(800) 726-1834

 

 

We do not share your personal information with any third parties. By ‘ personal information ‘ we mean information that can be used by someone to identify or contact you, such as your name, e-mail address, phone number or mailing address. By ‘third parties ‘we mean anyone who is not directly involved with our companies in processing your order, payment and/or fulfillment of your order. We also do not store your credit card information.

We use personal information you provide to process your orders, to notify you of the status of your order and other purposes specific to your purchases with our company.